Boil Water Procedures

In January, a main line broke resulting in a boil water order for some customers.  We received calls asking about our boil water policy.  These procedures are listed below:

*Once a line has been broken and it is deemed that a boil water needs to be issued, the district has to notify the Kentucky Division of Water (DOW).

*Local newspapers, radio stations, news stations, and dispatch are notified.  There will also be a pop-up on this website.

*Once the leak is fixed, a water sample has to be taken.

*When the results of the sample are received (usually 24-48 hrs), the DOW must be notified of the sample results.

* The DOW must give the ok to lift the order.

*Local newspapers, radio stations, news stations, and dispatch are notified again that the order has been lifted.